Shipping policy

This page summarises how delivery works. The full conditions are set out in our General Terms and Conditions (sections 2.4 and 6), which take precedence over this summary.

Where we deliver

We deliver to postal addresses in Sweden only.

Delivery times

Your dietary supplements are manufactured and packed for you by our carefully selected suppliers before they are sent to you. Products are normally delivered within ten (10) business days of your first order, and every fourth (4th) week thereafter while your subscription is active. If a delivery is delayed, we aim to let you know as soon as possible.

What each delivery contains

Each delivery contains 30 daily doses. Each daily dose consists of one (1) sachet containing your dietary supplements for that day.

Shipping costs

Any delivery costs are shown on the website and at checkout before you pay.

Following your order

You receive an order confirmation by email after placing your order. You can follow the status of your orders under My Account.

Damage in transit

If your Products are damaged in transit so that they cannot be used as intended, contact us immediately and no later than ten (10) days after delivery at support@getvitamine.com. We will then send you a new delivery of undamaged Products free of charge, or refund you.

Changing or cancelling before the next delivery

A subscription must be cancelled no later than one day before the next order is produced. If you cancel after the Products have been produced, the cancellation takes effect once that delivery has been made.